Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
How do I initiate a return for my product?
We offer a 30-day money-back guarantee. To start a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Do HyperX products come with a warranty?
Yes, most HyperX products carry a 2-year manufacturer's warranty covering defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
Are HyperX headsets compatible with all gaming consoles?
Most of our headsets feature universal 3.5mm jacks or USB connectivity, making them compatible with PC, PS5, Xbox Series X|S, and Nintendo Switch.